Policies
Please see below for :
payment options, turnaround time,
shipping information,
disclaimer...
Payment
Options
You may pay for restoration work (including deposits) or purchase
Vintage Clone or Fatboy parts using any of the following methods of
payment:
- Paypal (payment should be sent to
gord@gmvintagerestorations.com )
- Western Union
- International Money Order (available at most post offices)
- Bank cashier's check (bank draft)
- Personal check (funds must clear before merchandise will be sent)
Please inform via email or phone call as to which payment method you
would like to use.
Thank you
PLEASE READ THE FOLLOWING
STATEMENT CAREFULLY...
Turnaround
Time
Wow, what a difference
a year makes!
I know it sounds
cliche, but in this case it's absolutely true......
A year ago when I first posted this website, I had six customer guitars
in my humble shop and I felt like I was busy. I would get maybe two
email enquiries a week... or maybe a phone call or two.... and boy was
I excited by each new prospective customer!
Then I displayed my work at the Dallas Vintage
guitar show.....
I feel very blessed that so many great vintage dealers and collectors
out there have become fans of my work. I'm doing what I love (a lot of
people tell me it shows) and I'm fortunate enough to make a decent
living from it. I still get jazzed when someone receives their guitar
back after we restore it and they light up like a Christmas tree.
Definitely the upside of what I do.....
The potential downside is that along with increased success comes
increased stress and responsibility. I've been telling customers that I
have about thirty guitars here right now. I actually counted them the
other day...FIFTYSEVEN. Fifty seven guitars and two employees in a shop
roughly 300 square feet. And lots more on the way........
Every day the website seems to average about 25-30 hits from different
people. This seems like a lot to me (after all, I'm not
www.divasgonecommando.com!) Every time I check email (about 5 times a
day) there seems to be 3 or 4 new enquiries. An average day would bring
about a dozen phone calls as well....
I'm sure you understand from the above that I am a lot busier now and
that a good portion of my time is devoted to corresponding with people.
It is my policy to spend as much time as required with a prospective
customer so that they feel confident sending their guitar to me for
restoration.
In light of all this, I
am increasing my estimated turnaround time to 16-20 weeks. I do
not want to make promises I can't keep, and I would rather pleasantly
surprise you by finishing your job early than promise a shorter wait
and give you an unpleasant experience.
After we receive your guitar, we may not actually start working on it
for a month or so. We typically strip 6 or so bodies at a time... same
goes for prep work and actual finishing. So, if you call me 5 days
after the guitar arrives, I may not have much progress to report!
Typically, you will receive around 6 phone calls or emails from me
during the time I have your guitar. I believe in the importance of good
communication and I want to make sure I have the finish and aging on
your guitar 100% perfect.
I respectfully ask that you limit the number of email enquiries during
your restoration to matters of importance, as each email or phone call
takes me away from what I love doing (and what you love me to do!)....
which is restoring your guitar.
Rome wasn't built in a day. Please be patient. Please don't ask if you
can pay extra and be moved to the front of the bus (the people you may
ask me to bump have become loyal customers.... and in many cases, good
friends) I am creating a work of art for you and I'm sure you plan on
keeping your guitar for a LONG time. If you are the impatient type who
needs it yesterday, I'm afraid GM Vintage might not be your best choice
at the present time. If you want a great restoration and are prepared
to invest the time to make it happen....I'm up for the task. I look
forward to restoring the mojo to your guitar.
Gord Miller
August, 2007
Please
phone Gord Miller at 1-877-394-8676 for shipping address, instructions,
and options.
Disclaimer out of Respect
My
respect and
admiration for the genius of Leo Fender and Ted McCarthy are matched
only by my fear of the Fender and Gibson legal departments! Please let
me state very clearly:
My focus is restoring old
Fenders and Gibsons to their former glory with as much mojo as I can
conjure up. I'm not into making bogus vintage guitars (there are enough
of those on ebay!) Sorry, but I cannot supply decals except where thay
are needed for restorations of authentic guitars. We will apply aged
finishes to new bodies, but our invoice will clearly state that the
body is new. This is for the protection of both parties. GM Vintage
Restorations is in no way affiliated with Fender or Gibson . Thank you
for your support on this issue.
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